Professional Development Training Courses

Professional Development Training Courses

Local instructor-led live Professional Development training courses in Europe.

Testimonials

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Professional Development Course Outlines

CodeNameDurationOverview
297Assertiveness7 hoursA highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
coachCoaching Skills7 hoursAudience

Staff who need to be fully prepared to deliver high quality Coaching sessions

- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
infavdconfInfluencing and Avoiding Conflict21 hoursAudience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
busicsBusiness Communication Skills35 hoursCommunication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
advyldshpAdvisory & Leadership Skills14 hoursThis course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
ccarestrCustomer Care Strategy21 hoursA customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
piproPi-Projects2 hoursStudents, Teachers, or Lecturers

Upcoming Professional Development Courses

CourseCourse DateCourse Price [Remote / Classroom]
Coaching Skills - Remote CourseWed, 2018-09-05 09:301500EUR / 1900EUR
Assertiveness - Malmö, StadskärnaFri, 2018-09-07 09:301500EUR / 1900EUR
Advisory & Leadership Skills - UppsalaMon, 2018-09-10 09:303000EUR / 3600EUR
Business Communication Skills - GöteborgMon, 2018-09-10 09:307500EUR / 8700EUR
Customer Care Strategy - Nicosia, Jacovides TowerTue, 2018-09-11 09:304500EUR / 5300EUR
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Course Discounts

Course Venue Course Date Course Price [Remote / Classroom]
Docker for Developers and System Administrators Brno Wed, 2018-08-22 09:30 2700EUR / 3300EUR
Lua Embedding Ostrava Thu, 2018-08-23 09:30 2700EUR / 3300EUR
Apache Spark Prague, Prague Castle Mon, 2018-08-27 09:30 2700EUR / 3300EUR
Introduction to Recommendation Systems Brno Tue, 2018-08-28 09:30 1350EUR / 1750EUR
Cloud Computing Overview Helsinki, Pohjoisesplanadi Wed, 2018-08-29 09:30 1350EUR / 1750EUR
Apache Tomcat Administration Prague, Prague Castle Wed, 2018-08-29 09:30 4050EUR / 4850EUR
Apache Tomcat Administration Nicosia, Jacovides Tower Wed, 2018-08-29 09:30 4050EUR / 4850EUR
Hadoop for Data Analysts Luxembourg, Place de la Gare Thu, 2018-08-30 09:30 2700EUR / 3300EUR
Hadoop for Data Analysts Helsinki, Pohjoisesplanadi Tue, 2018-09-11 09:30 2700EUR / 3300EUR
OCEB Certified Expert in BPM - Technical Intermediate Exam Preparation Luxembourg, Place de la Gare Wed, 2018-09-12 09:30 3150EUR / 3750EUR
Introduction to R Ostrava Mon, 2018-09-17 09:30 4725EUR / 5525EUR
jBPM for Process Designers Ostrava Mon, 2018-09-17 09:30 6300EUR / 7300EUR
Introduction to Recommendation Systems Tampere Thu, 2018-09-20 09:30 1350EUR / 1750EUR
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Ostrava Mon, 2018-09-24 09:30 6300EUR / 7300EUR
Node.js for JavaScript Developers Ostrava Mon, 2018-09-24 09:30 4050EUR / 4850EUR
Business Rule Management (BRMS) with Drools Brno Mon, 2018-09-24 09:30 1575EUR / 1975EUR
Docker for Developers and System Administrators Tampere Mon, 2018-09-24 09:30 2700EUR / 3300EUR
One Day Workshop for PEAP Authentication of Windows 7 Supplicant using a Cisco Switch as Authenticator and Windows 2008 R2 Server Ostrava Mon, 2018-09-24 09:30 1350EUR / 1750EUR
MS-20487 Developing Windows Azure and Web Services MTA Exam 70-487 Helsinki, Pohjoisesplanadi Mon, 2018-09-24 09:30 6750EUR / 7950EUR
Big Data Business Intelligence for Telecom and Communication Service Providers Helsinki, Pohjoisesplanadi Mon, 2018-09-24 09:30 7875EUR / 9075EUR
MediaWiki for Developers Ostrava Tue, 2018-09-25 09:30 4050EUR / 4850EUR
Apache Solr - Full-Text Search Server Brno Tue, 2018-09-25 09:30 2700EUR / 3300EUR
Introduction to R Tampere Tue, 2018-09-25 09:30 4725EUR / 5525EUR
Business Plan building with Business Motivation Model Helsinki, Pohjoisesplanadi Thu, 2018-09-27 09:30 2700EUR / 3300EUR
Git for Users Luxembourg, Place de la Gare Fri, 2018-09-28 09:30 1350EUR / 1750EUR
Managing Business Rules with PHP Business Rules Nicosia, Jacovides Tower Mon, 2018-10-01 09:30 3150EUR / 3750EUR
MS-20487 Developing Windows Azure and Web Services MTA Exam 70-487 Luxembourg, Place de la Gare Mon, 2018-10-01 09:30 6750EUR / 7950EUR
OCEB Certified Expert in BPM - Technical Intermediate Exam Preparation Nicosia, Jacovides Tower Mon, 2018-10-01 09:30 3150EUR / 3750EUR
jBPM for Process Designers Helsinki, Pohjoisesplanadi Mon, 2018-10-01 09:30 6300EUR / 7300EUR
Apache Tomcat Administration Helsinki, Pohjoisesplanadi Tue, 2018-10-02 09:30 4050EUR / 4850EUR
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Helsinki, Pohjoisesplanadi Tue, 2018-10-02 09:30 6300EUR / 7300EUR
Haskell Fundamentals Luxembourg, Place de la Gare Tue, 2018-10-02 09:30 2700EUR / 3300EUR
Apache Solr - Full-Text Search Server Luxembourg, Place de la Gare Tue, 2018-10-02 09:30 2700EUR / 3300EUR
Statistical Thinking for Decision Makers Helsinki, Pohjoisesplanadi Tue, 2018-10-02 09:30 1575EUR / 1975EUR
Business Rule Approach with SBVR Luxembourg, Place de la Gare Thu, 2018-10-04 09:30 2700EUR / 3300EUR
Statistical Thinking for Decision Makers Nicosia, Jacovides Tower Thu, 2018-10-04 09:30 1575EUR / 1975EUR
Business Rule Approach with SBVR Tampere Mon, 2018-10-08 09:30 2700EUR / 3300EUR
jBPM for Developers Brno Mon, 2018-10-08 09:30 7875EUR / 9075EUR
Apache Tomcat Administration Brno Tue, 2018-10-09 09:30 4050EUR / 4850EUR
MongoDB for Developers Brno Tue, 2018-10-09 09:30 2700EUR / 3300EUR
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Brno Tue, 2018-10-09 09:30 4725EUR / 5525EUR
Business Rule Management (BRMS) with Drools Luxembourg, Place de la Gare Wed, 2018-10-10 09:30 1575EUR / 1975EUR
Business Process Modelling in BPMN 2.0 Vantaa Mon, 2018-10-15 09:30 4725EUR / 5525EUR
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Luxembourg, Place de la Gare Mon, 2018-10-15 09:30 1575EUR / 1975EUR
Haskell Fundamentals Tampere Mon, 2018-10-15 09:30 2700EUR / 3300EUR
MediaWiki for Developers Tampere Mon, 2018-10-15 09:30 4050EUR / 4850EUR
MS-20487 Developing Windows Azure and Web Services MTA Exam 70-487 Tampere Mon, 2018-10-15 09:30 6750EUR / 7950EUR
MoDAF/NAF Introduction Tampere Mon, 2018-10-15 09:30 1575EUR / 1975EUR
Agile Software Testing Luxembourg, Place de la Gare Tue, 2018-10-16 09:30 2700EUR / 3300EUR
Advanced Haskell Luxembourg, Place de la Gare Tue, 2018-10-16 09:30 2700EUR / 3300EUR
OCEB Certified Expert in BPM - Technical Advanced Exam Preparation Brno Tue, 2018-10-16 09:30 1575EUR / 1975EUR
Apache Spark Helsinki, Pohjoisesplanadi Tue, 2018-10-16 09:30 2700EUR / 3300EUR
IoT ( Internet of Things) for Entrepreneurs, Managers and Investors Ostrava Wed, 2018-10-17 09:30 4725EUR / 5525EUR
Apache Solr - Full-Text Search Server Helsinki, Pohjoisesplanadi Thu, 2018-10-18 09:30 2700EUR / 3300EUR
MoDAF/NAF Introduction Prague, Prague Castle Fri, 2018-10-19 09:30 1575EUR / 1975EUR
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Ostrava Tue, 2018-10-23 09:30 1575EUR / 1975EUR
Docker for Developers and System Administrators Prague, Prague Castle Wed, 2018-10-24 09:30 2700EUR / 3300EUR
Business Process Modelling in BPMN 2.0 Prague, Prague Castle Wed, 2018-10-24 09:30 4725EUR / 5525EUR
Drupal and Solr Ostrava Wed, 2018-10-24 09:30 2700EUR / 3300EUR
Neural Network in R Vantaa Mon, 2018-10-29 09:30 3150EUR / 3750EUR
OCEB Certified Expert in BPM - Technical Intermediate Exam Preparation Luxembourg, Place de la Gare Tue, 2018-11-06 09:30 3150EUR / 3750EUR
Node.js for JavaScript Developers Tampere Tue, 2018-11-13 09:30 4050EUR / 4850EUR
Cloud Computing Overview Luxembourg, Place de la Gare Wed, 2018-11-14 09:30 1350EUR / 1750EUR
Business Rule Management (BRMS) with Drools Ostrava Wed, 2018-11-14 09:30 1575EUR / 1975EUR
jBPM for Developers Ostrava Mon, 2018-11-19 09:30 7875EUR / 9075EUR
Business Plan building with Business Motivation Model Prague, Prague Castle Tue, 2018-11-20 09:30 2700EUR / 3300EUR
Introduction to R Tampere Tue, 2018-11-20 09:30 4725EUR / 5525EUR
Business Process Modelling in BPMN 2.0 Luxembourg, Place de la Gare Wed, 2018-11-21 09:30 4725EUR / 5525EUR
Statistical Thinking for Decision Makers Helsinki, Pohjoisesplanadi Wed, 2018-11-21 09:30 1575EUR / 1975EUR
Git for Users Luxembourg, Place de la Gare Fri, 2018-11-23 09:30 1350EUR / 1750EUR
Ubuntu Server Overview Prague, Prague Castle Fri, 2018-11-23 09:30 1350EUR / 1750EUR
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Vantaa Mon, 2018-11-26 09:30 4725EUR / 5525EUR
MS-20487 Developing Windows Azure and Web Services MTA Exam 70-487 Luxembourg, Place de la Gare Mon, 2018-11-26 09:30 6750EUR / 7950EUR
Node.js for JavaScript Developers Helsinki, Pohjoisesplanadi Tue, 2018-11-27 09:30 4050EUR / 4850EUR
Business Process Modelling in BPMN 2.0 Ostrava Wed, 2018-11-28 09:30 4725EUR / 5525EUR
Neural Network in R Luxembourg, Place de la Gare Wed, 2018-11-28 09:30 3150EUR / 3750EUR
Administering and Optimizing HipHop Virtual Machine (HHVM) Luxembourg, Place de la Gare Wed, 2018-11-28 09:30 2700EUR / 3300EUR
Statistical Thinking for Decision Makers Prague, Prague Castle Thu, 2018-11-29 09:30 1575EUR / 1975EUR
Apache Solr - Full-Text Search Server Luxembourg, Place de la Gare Thu, 2018-11-29 09:30 2700EUR / 3300EUR
One Day Workshop for PEAP Authentication of Windows 7 Supplicant using a Cisco Switch as Authenticator and Windows 2008 R2 Server Prague, Prague Castle Thu, 2018-11-29 09:30 1350EUR / 1750EUR
Business Process Modelling in BPMN 2.0 Tampere Mon, 2018-12-03 09:30 4725EUR / 5525EUR
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Prague, Prague Castle Mon, 2018-12-03 09:30 1575EUR / 1975EUR
Managing Business Rules with PHP Business Rules Prague, Prague Castle Mon, 2018-12-03 09:30 3150EUR / 3750EUR
IoT ( Internet of Things) for Entrepreneurs, Managers and Investors Vantaa Wed, 2018-12-05 09:30 4725EUR / 5525EUR
Docker for Developers and System Administrators Brno Tue, 2018-12-11 09:30 2700EUR / 3300EUR
Neural Network in R Brno Tue, 2018-12-11 09:30 3150EUR / 3750EUR
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Luxembourg, Place de la Gare Wed, 2018-12-12 09:30 4725EUR / 5525EUR
Advanced Lua Luxembourg, Place de la Gare Thu, 2018-12-13 09:30 2700EUR / 3300EUR
Business Rule Approach with SBVR Vantaa Thu, 2018-12-13 09:30 2700EUR / 3300EUR
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Luxembourg, Place de la Gare Fri, 2018-12-14 09:30 1575EUR / 1975EUR
Programming with Big Data in R Luxembourg, Place de la Gare Mon, 2018-12-17 09:30 4725EUR / 5525EUR
Introduction to R Luxembourg, Place de la Gare Mon, 2018-12-17 09:30 4725EUR / 5525EUR
jBPM for Process Designers Luxembourg, Place de la Gare Mon, 2018-12-17 09:30 6300EUR / 7300EUR
MongoDB for Developers Tampere Mon, 2018-12-17 09:30 2700EUR / 3300EUR
IoT ( Internet of Things) for Entrepreneurs, Managers and Investors Prague, Prague Castle Tue, 2018-12-18 09:30 4725EUR / 5525EUR
Neural Network in R Vantaa Thu, 2018-12-20 09:30 3150EUR / 3750EUR
Hadoop for Data Analysts Ostrava Thu, 2018-12-27 09:30 2700EUR / 3300EUR
OCEB Certified Expert in BPM - Technical Intermediate Exam Preparation Luxembourg, Place de la Gare Thu, 2018-12-27 09:30 3150EUR / 3750EUR

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